Job Senior Salesforce Admin

Miovision is a global industry leading company providing agencies and organizations modern tools to improve today’s traffic problems. We offer solutions that collect multimodal traffic data and uncover actionable insights, helping organizations get more out of their road network. The result: streets capable of moving more people – safely and efficiently – whether they are in a car, on a bus, on a bike or e-scooter, or walking. Since 2005, our systems have counted or assisted more than thirty billion vehicles around the world. With global headquarters in Kitchener, Canada, as well as operations in Germany, Serbia and the United States. For more information, visit miovision.com.

Position Summary:

As a Salesforce Administrator, you will contribute to the ongoing development of our Salesforce implementation. The successful candidate will have a record of success in improving processes and adoption using the Salesforce platform. You will be part of a team responsible for our CRM platform's day-to-day configuration, support, maintenance, and improvement. You will work closely with internal business analysts and technical architects to identify, develop, and deploy new and improved processes and capabilities for sales, support, marketing, and finance teams.

Key Accountabilities:

• Serve as a system administrator for our Salesforce environment with 400+ users
• Handle all basic administrative functions, including user account maintenance, profile and permission management, reports and dashboards, workflows, approval processes, and other routine tasks
• Complete regular internal system audits and prepare for platform releases
• Coordinate the evaluation, scope, testing, and completion of new development requests
• Work with functional business leads to define suitable processes to support operational, administrative, and change management activities
• Assist in training new users and grow the Salesforce skill set across the organization
• Effectively act as the liaison between our users, vendors, and the application development teams
• Work independently with members of the user community to define and document development requirements

Skills/Qualifications:

• Excellent project management skills
• Demonstrated ability to meet deadlines and prioritize simultaneous requests
• Creative and analytical thinker with strong problem-solving skills
• Must demonstrate exceptional verbal and written communication skills
• Must demonstrate an ability to communicate effectively at all levels of the organization
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Ability to assess the impact of new requirements on Salesforce and all interconnected applications, systems, and processes

Experience Required:

• Minimum 5 years of experience as a Salesforce administrator
• Salesforce Admin (ADM201 and ADM211) certified is an asset
• Sales Cloud, Service Cloud, and Developer certifications preferred
• Proven ability to design and implement new processes and facilitate user adoption
• Strong understanding of Salesforce best practices and functionality
• Strong understanding of the platform, with the ability to build custom objects/fields, formula fields, workflows, process-builder, flows, reports/dashboards, and managing profiles/permission sets
• Experience with Salesforce CPQ and Communities is highly recommended
• Strong data management abilities, including experience with Excel/GSheets and SOQL for data export, manipulation, and upsert back into the system
• A demonstrated ability to understand and articulate complex requirements
• Previous experience working in a SCRUM or agile environment preferred

Additional Assets:

• Salesforce development (Apex coding, Visualforce pages, Lightning components)
• Web development (HTML, CSS, Javascript)
• Big-data analysis and reporting (Excel, Power BI)
• Experience with Marketing Cloud and Pardot
• Experience with ERP systems, such as NetSuite
• Experience with project management tools such as Jira and Confluence
• Experience with building or maintaining integrations between different business systems
• Experience delegating and managing work for third-party service providers to execute

Note: We do offer flexible onsite and remote work options. Our Benefits are designed to reflect this and include:

• Comprehensive health benefits starting on day one
• RRSP Matching Plan
• Variable Incentive Plan
• Mio-Days: We extend all three-day weekends to four-days and provide a Holiday Shutdown in December
• Virtual Healthcare Service providing employees and their families access to healthcare providers 24/7
• Internet subsidy and a remote work allowance
• Enhanced paternity and maternity leaves
• Unlimited vacation policy
• Wellness offerings (Fitness, Mindfulness)

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs.

PLEASE BE AWARE OF FRAUD: Applicants interested in applying for roles at Miovision should apply directly via the details provided on our careers page. We communicate directly with applicants and will not request banking information, payment, or fees during any point of the recruitment process. We do not conduct interviews via text message. If you suspect that a third party is impersonating Miovision or requesting payment for recruitment on behalf of Miovision, please alert us via Write to the company

To all recruitment agencies: Miovision does not accept agency solicitation or resumes. Please do not forward resumes to our HR alias e-mail address, to any Miovision employee, or to other Miovision e-mail addresses. Miovision will not pay any fees related to unsolicited resumes.