Job Scheduling Specialist

Stay At Home Nursing is seeking a Scheduling Specialist to join our dedicated and fast-paced team. This pivotal role ensures the seamless operation of our scheduling department by managing caregiver schedules, coordinating shift coverage, and optimizing staffing to meet client needs.

The ideal candidate is a detail-oriented, problem-solving professional who thrives in dynamic environments and takes pride in delivering exceptional support. As a Scheduling Specialist, you will directly contribute to the high standard of care we provide by ensuring caregivers are effectively scheduled and shifts are reliably staffed.

This full-time position offers an exciting opportunity to make a meaningful difference in a collaborative workplace where your organizational skills and dedication will be highly valued.

• Schedule Management:

  • Create, update, and maintain caregiver schedules, ensuring all shifts align with client needs and preferences.
  • Monitor schedules proactively to avoid gaps in coverage and maintain accurate records in the scheduling system.

• Coordination and Communication:

  • Act as the primary contact for caregivers regarding shift assignments, updates, and availability.
  • Foster strong, supportive relationships with caregivers to ensure smooth scheduling operations.

• Conflict Resolution:

  • Address scheduling conflicts such as last-minute cancellations, shift swaps, and availability changes efficiently.
  • Employ critical thinking to resolve challenges and maintain seamless client care.

• Client and Caregiver Collaboration:

  • Partner with care coordinators to understand client needs, preferences, and special care requirements.
  • Communicate scheduling details clearly to caregivers and ensure they are informed of any changes.

• Administrative Excellence:

  • Maintain accurate and up-to-date scheduling records, caregiver files, and reports.
  • Ensure precise data entry and effective use of scheduling software systems, including Alayacare.

• Emergency Support:

  • Be available to assist with urgent scheduling needs, including unexpected client requests or caregiver changes, to prevent disruptions in care.

• Process Improvement:

  • Assess scheduling workflows and identify opportunities for increased efficiency.
  • Collaborate with the Scheduling Manager to implement new procedures and best practices.

• Experience:

  • 2–5 years of scheduling, coordination, or administrative experience, preferably in healthcare or home care.
  • Familiarity with scheduling software (e.g., Alayacare) is an asset.

• Skills & Competencies:

  • Strong organizational skills with meticulous attention to detail.
  • Excellent verbal and written communication abilities.
  • Proven problem-solving skills and the ability to handle multiple priorities effectively.

• Technical Proficiency:

  • Proficient in Microsoft Office Suite (Excel, Word, Outlook) and other scheduling tools.

• Adaptability & Reliability:

  • Able to thrive under pressure, adapt to changes quickly, and maintain a calm and professional demeanor.
  • Flexible with scheduling to support after-hours or emergency needs as required.

• Client-Centered Focus:

  • A passion for helping others and a commitment to ensuring clients receive the best care possible.

• Work with a compassionate and collaborative team that values high standards of care.
• Play a crucial role in improving the lives of clients and caregivers alike.
• Enjoy opportunities for professional growth and development in a supportive environment.

If you’re a detail-oriented professional with a knack for organization and a passion for helping others, we’d love to hear from you!

Please submit your resume outlining your qualifications and experience for the Scheduling Specialist position. Join Stay At Home Nursing and make a difference today!