Job Customer Experience Representative, Waterloo

Job Description

This position is responsible for contributing to the coordinated efforts of presenting a high-quality first impression to all Farm Boy customers as they enter our stores. The Customer Experience Representative must possess excellent customer service skills and be alert to all our customer needs and provide service in a friendly, informative and professional manner. The performance of the duties must ensure a quality service approach to all customers, employees and suppliers. All responsibilities must be performed in a manner consistent with the Farm Boy Way.

Major Responsibilities:

• Provide a prompt and warm reception to all customers, while providing other measures of outstanding customer service and maintaining courtesy and professionalism.
• Maintaining the store capacity at all times and ensure a safe working area for all colleagues and customers entering the store.
• Conduct health screening at the front door, as required.
• Cleaning/sanitizing carts before and after customer use.
• Utilizing Farm Boy Service Standards, welcome, greet and offer customer assistance as required.
• Keep the work, storage and store areas clean and safe at all times by performing general “housekeeping” as required, including sweeping, mopping and dusting.
• May be requested to undertake other related duties on a periodic basis.