The Supervisor – Assisted Living Programs (S-HALP) is responsible for the effective day to day coordination of the Assisted Living programs. This role supervises front line staff, and other admin staff as required. The S-HALP ensures accurate and effective staff scheduling, day to day employee relations, program data entry including payroll, data collection, report generation, and other supervisory duties as required. The S-HALP also participates in various program level committees and/or community facing discussion groups.
This role directly supports the Manager – Assisted Living Programs (M-HALP) by acting as the first point of contact for program staff members as it relates to the day to day operations. The S-HALP also works in close co-operation with external stakeholders as well as Head Office Staff.
CORE DUTIES AND RESPONSIBILITIES
Supervision / Operations
Supervising the Assisted Living Personal Support Workers, and other non union staff (and in some cases other admin staff) in their daily activities, including general performance coaching and employee relations
Acting as an initial point of contact for operational questions and/or day to day functionality
Coordinating and overseeing program scheduling, including regular shifts, vacations and other scheduling requirements, monitoring staff availability and call-in’s
Maintaining high levels of team work, integrity, and confidentiality among program staff, organizing staff daily huddle meetings
Assisting with program staff events such as staff meetings, team activities, improvement initiatives and other team activities as required
Providing coaching to other program staff members on general operational requirements including processes, procedures, software (eg. Procura) and behavioural expectations
Performing data entry into the Procura database software
Participating in various external meetings, discussions and/or committees (e. g. Emergency Management Committee)
Ordering supplies for the program
Assisting on the preparation of bi weekly payroll
Maintaining petty cash for the program
Organizing and reporting on various program audits, surveys, inspections and program communications
Responding to, and finding solutions for, basic client issues (e. g. care plan inquiries, time changes, lost keys etc.)
Creating and distributing information packages to client’s and client’s family members
Organizing elevators for client moves, tracking keys and security swipe cards
Maintaining client files in an accurate and effective manner
Maintaining all program level human resources files, documentation and organization forms
Participating in basic union activities and pre-grievance discussions with staff
Understanding and applying collective agreement requirements
Working in collaboration other staff (e. g. IT, HR) to find solutions and resolve issues
Participating in 24/7 on-call duties
Training
Delivering program level New Employee Orientation training, as well as re-training as needed
Ensuring staff complete mandatory training requirements
Working collaboratively with other staff to document completed training courses
Other corporate and/or program training duties as required
Reporting Functions
Coordinating the collection and reporting of key program data indicators, as well as the generation and distribution of various reports, trend analysis, and other information as required or requested
CORE COMPENTENCIES
Regularly demonstrates our mission, vision and values:
Support compassionate care, faith and diversity
Deliver quality care, pursue and share knowledge, respect diversity, remain faithful
Commit to working everyday with dignity, respect, service, justice, responsibility and enquiry
Ability to work collaboratively with others; sharing expertise and drawing on the expertise of others
Actively promotes a healthy, supportive and inclusive work environment
Proactively contributes to initiatives, supporting and encouraging positive change
Ability to engage in effective problem solving, possess logic and analytical thinking
Skilled at thinking about creative solutions to complex problems
Solid team based approach to every day work activities
Superior communication skills both verbal and written, with an excellent customer service mind set
Positive and professional, with a “can do” attitude
Willingness to regularly go the extra mile and actively support co-workers
Proven ability to pay close attention to details
Ability to work in a fast paced environment, to meet critical deadlines
Maintaining on-going compliance to corporate policies and procedures, health and safety regulations, and relevant external standards
Participating fully in both internal and external training requirements
Participating fully in corporate quality initiatives
Maintaining the privacy and confidentiality of all personal health records (including both client and personal), and following all the privacy and confidentiality requirements of any and all electronic medical record systems used (including but not limited to Procura and HPG)
QUALIFICATIONS:
A university or college level education in a Regulated health profession such as RN or RPN, required
Current and unrestricted registration with CNO, required
1-3 years of previous experience in a similar role, required
Previous Supervisory experience, required
Previous RN, RPN, PSW, Social Work, or Community Support experience, preferred
Intermediate knowledge of MS Office (Excel, Word, PowerPoint), required
Previous experience using scheduling programs (e. g. Procura), preferred
Knowledge of medical terminology, preferred
Previous experience with an on-line training platform, an asset
Previous union environment experience, an asset
Vulnerable sector police check at time of hire, annual declaration, required
2 step TB test at time of hire, required
St. Joseph’s Home Care is an equal opportunity employer, committed to equity, inclusiveness, and diversity across all our programs, practices, facilities, and team. AI is not used in our recruitment processes for the selection of candidates. If you require any accommodations during the recruitment process, such as alternate formats of materials or accessible meeting rooms, please inform the hiring manager before your interview. Should you wish to conduct your interview in French, kindly contact our head office to arrange this in advance.
Job from partner